Mumbai: A mistaken bank transfer of Rs 1.09 lakh led to a consumer dispute, with Union Bank being directed to pay a couple Rs 2.29 lakh, according to the report.
The consumer commission held the bank responsible for sending the money to the wrong account. The amount awarded includes the transferred funds and compensation for the difficulties faced by the couple.
How It Began
The dispute arose after a transfer made through Union Bank reached another account instead of the intended recipient.
Once the couple discovered the error, they contacted the bank and sought the return of their money.
However, their efforts did not resolve the matter. Unable to recover the funds through their initial approach to the bank, they lodged a complaint and pursued the dispute before the consumer commission.
Why They Complained
In their complaint, the couple said the bank’s error had caused them considerable trouble.
They sought repayment of the amount sent to the wrong account, along with compensation for the loss and inconvenience they had suffered.
The couple also described the difficulties they encountered while trying to retrieve their money. They said contacting the bank had failed to produce a solution, prompting them to seek formal redress.
What Was Decided
After hearing the matter and considering the complaint, the consumer commission found Union Bank responsible for the transfer error.
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It directed the bank to pay the couple a total of Rs 2.29 lakh as financial relief.
The award covers both the money transferred incorrectly and compensation for the hardship caused. The supplied report does not provide a detailed breakdown of the award or identify the commission that issued the order.
What It Means
The case highlights the difficulties customers can face when a banking transaction goes wrong and their complaint remains unresolved.
Here, the commission placed responsibility on the bank and granted relief to the couple after examining their complaint about the transfer and subsequent recovery efforts.
